FREQUENTLY ASKED QUESTIONS
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order.
Can I change my shipping address after placing an order?
Unfortunately, we can't change the shipping address once the order is placed. Please double-check your information before confirming your purchase.
Can I change or cancel my order as long as it has not yet been shipped?
To ensure short delivery times, we send parcels as quickly as possible. Therefore, we cannot guarantee that orders can be canceled or changed. If in doubt, please contact our support: info@bbalkanin.com
What payment options are available?
We accept the following payment methods:
- Credit Card (VISA, MasterCard)
- PayPal
- Klarna (Pay Now, Pay Later)
- Apple Pay & Google Pay
- Online Transfer (SOFORT)
Payment options may vary depending on the country.
Will sold-out products be restocked?
Some BALKANIN products will be restocked, while others – such as our limited collections and shirts – are only available for a short time and in limited quantities.
Subscribe to our newsletter or our WhatsApp channel to stay updated.
What are the refund guidelines?
Anything purchased online can be returned to our warehouse within 14 days.
- All products must be returned within 14 days of delivery.
- Items must be unworn, undamaged, and in their original packaging.
- Original BALKANIN tags must be attached.
- For hygiene reasons, underwear cannot be returned.
The costs and risks associated with any return are the responsibility of the sender. Please ensure that you keep proof of deposit until the refund has been issued.
For detailed return information, please visit our Returns & Exchanges page.
When will I receive my refund?
If the returned item meets our return conditions, the refund will be processed within 10-15 days.
What is the returns address?
BALKANIN
Rankengasse 3
8570 Voitsberg, Austria
What should I do if the product is wrong or arrives damaged?
If you received a defective item or the wrong order, contact us at info@bbalkanin.com with photos and a description of the issue.
Do you offer international shipping?
Yes, we do offer international shipping. Shipping costs and delivery times may vary based on your location.
My order was not fully delivered
If your order is incomplete, contact info@bbalkanin.com with photos of the shipping carton.
My shipment tracking status is not updating
Status updates can sometimes take 1-2 days. If the status does not update for more than 3 days, your parcel may be delayed.